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TYCOON Luxury Playing Cards

Produced in collaboration with Steve Cohen at the prestigious Waldorf Astoria Hotel.More Details

Win at spin You are now viewing the Win at spin thread.
  1. #1 December 25th, 2013

    Question Win at spin

    Hey Theory11 , yesterday I wan a deck of Red JAQK , and I don't receive any message or mail . Is that normal ? Does I have to do something ? I also have a video of it as evidence . Thanks and merry Xmas !!

  2. #2 December 25th, 2013
    Join Date
    Jul 2007
    Location
    New York City
    Posts
    2,565

    Default

    Quote Originally Posted by YazidNaci View Post
    Hey Theory11 , yesterday I wan a deck of Red JAQK , and I don't receive any message or mail . Is that normal ? Does I have to do something ? I also have a video of it as evidence . Thanks and merry Xmas !!
    Hey Yazid, congrats on that win! It can take up to a full 24 hours for you to receive a confirmation email. But if it's been more than 24 hours, and you still haven't received confirmation, don't worry - our system tracks and verifies all wins in our database. Submit a support ticket at www.theory11.com/support and our team can manually check and verify your prize for you.

    // jonathan.bayme
    ceo / theory11
  3. #3 December 25th, 2013

    Default

    Okey thanks so lot , i do what you say Thanks and happy Xmas ^^

  4. #4 December 26th, 2013

    Default

    Hey T11! Merry Christmas and thank you for giving us a shot to win things on the wheel. About 2.5 weeks ago I wont a deck of Red JAQK and I still haven't received a confirmation email. I emailed Support and was informed items are shipped out on a weekly basis and I should have gotten a notification by now but still nothing yet. Just checking to see if I need to follow up.

    Thanks!

    Baller
    Email - Blog - Twitter

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